Customer Service Feedback

Below are just a few comments from satisfied customers:

“I cannot thank you enough for all the help and assistance you have given me over the last couple of days. I wouldn’t of got anywhere without the amazing customer service you have given to me. Your empathy has been amazing unlike the call handlers who I have dealt with at XXX. You are a credit to your company and have restored my faith in amazing customer service as you really have gone above and beyond for me. The guys who have come today have also been amazing. So just wanted to thank you so much for helping me out in these awful conditions! I look forward to a safe night sleep tonight without worrying somebody will break in!” -Tom 2016

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Mr Durey, we would like to bring to your attention how pleased we are with the very high standard of customer care shown to us by Trevor Webb during his overseeing of the installation of our flood defence door, on behalf of Southern Water.
We have been very impressed from day one with the professionalism and politeness shown to us by Flood Fortress and, as customers, we would like to bring this excellent work to your attention. -2017


We would be very grateful if you would pass on our sincere thanks to Mr Trevor Webb for his assistance to us over recent months and years in relation to a flood at our property. His in depth knowledge of flood products has been invaluable and we have used his expertise to choose those products that really suited our needs. Our flood door has been amazing and gives us immense peace of mind. The same goes for the flood boards and Kessel non return valve all of which he suggested would help. Mr Webb really looks after his customers and has a very pleasant and reassuring manner. He has provided excellent back up and customer care which has been invaluable to us. We cannot thank him enough. Please pass this on. -Alan 2018


Dear Flood Fortress
I just wanted to thank you for all your help with the ordering and installation of the new flood door this morning. Please thank [your installer] for me. He was punctual, arriving at 8.30 am and really efficient and so tidy. He left everything spotless. The door looks very good and will hopefully solve the flooding problem.
Many thanks again.
Gill (Rochester Kent ) -2018