Customer Service Feedback

Below are just a few comments from satisfied customers:

“I cannot thank you enough for all the help and assistance you have given me over the last couple of days. I wouldn’t of got anywhere without the amazing customer service you have given to me. Your empathy has been amazing unlike the call handlers who I have dealt with at XXX. You are a credit to your company and have restored my faith in amazing customer service as you really have gone above and beyond for me. The guys who have come today have also been amazing. So just wanted to thank you so much for helping me out in these awful conditions! I look forward to a safe night sleep tonight without worrying somebody will break in!” -Tom 2016

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Mr Durey, we would like to bring to your attention how pleased we are with the very high standard of customer care shown to us by Trevor Webb during his overseeing of the installation of our flood defence door, on behalf of Southern Water.
We have been very impressed from day one with the professionalism and politeness shown to us by Flood Fortress and, as customers, we would like to bring this excellent work to your attention. -2017

We would be very grateful if you would pass on our sincere thanks to Trevor Webb for his assistance to us over recent months and years in relation to a flood at our property. His in depth knowledge of flood products has been invaluable and we have used his expertise to choose those products that really suited our needs. Our flood door has been amazing and gives us immense peace of mind. The same goes for the flood boards and Kessel non return valve all of which he suggested would help. Mr Webb really looks after his customers and has a very pleasant and reassuring manner. He has provided excellent back up and customer care which has been invaluable to us. We cannot thank him enough. Please pass this on. -Alan 2018

Dear Flood Fortress
I just wanted to thank you for all your help with the ordering and installation of the new flood door this morning. Please thank [your installer] for me. He was punctual, arriving at 8.30 am and really efficient and so tidy. He left everything spotless. The door looks very good and will hopefully solve the flooding problem.
Many thanks again.
Gill (Rochester Kent ) -2018

Tonbridge Kent 2020

Thank you for your time, visit and thorough Flood Risk Report, we were very grateful . We felt very assured after your site attendance, and your report provided. After we were hit back in February and we are still trying to get the building back into some sort of order here. Our Trustees have had a look at your report, and the quote provided and they made the decision that volunteer labour maybe the best solution due us being a small charity, we don’t have the capacity currently to raise a budget for the defences. Thank you for exploring this for us, and we hope to fund raise in the near future to hopefully raise the funding.

Regards The Reverend

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BINLEY ANDOVER 2021 – Pumpmatic System

I wanted to say a big thank you to Glenn.

Glenn has helped me through a process that I had no idea about or that it even existed let alone the fact that I needed it.

He was extremely informative and even had to brief my builders who were of this product I had..

Lastly, he was extremely patient with me when I called him out of hours in a panic, when my system was alarming .

Glenn I feel has been an great ambassador for your company going above and beyond.

Please pass on my thanks.

Date of Site Visit- February 2021

Trevor,

Thank you very much indeed for the thorough Flood report, and for the incredibly swift compilation too.

We are very happy to provide this testimonial complimenting you on your work.

Many thanks again for all your help.

Kind wishes,

Salcombe Devon- Kessel Pump Service 2021

Please pass on my “Thanks” to Glenn

Excellent Service Provided

Thank you, can you put us on for another service in the winter .

We would like you to provide us with a rolling service annually please.

———————————————————————————————————–Date of Installation October 2021

Thanks Flood Fortress and Southern Water

The guys did a fantastic job, clean, tidy and very informative about a great product .

We can now relax again when a storm comes.

Date of Installation June -Kent

Dear Trevor,

The Flood Fortress guys were courteous, considerate, on time, conscientious and worked hard to complete the job.

My husband particularly commented on their friendliness and willingness to advise him on all aspects of the new flood barrier installation, including what to do if we had any problems.

Thanks again for the good job well done

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Dear Trevor,

Just a few words of thanks to you and your associates for the installation of the flood doors. As you are aware this has been a somewhat long journey for my wife and myself.

The process from measurement to choice of doors with options of colour, finish and fittings was clearly explained so selection was effected easily.

Once the works were agreed we both felt comfortable with the arrangements and that all the ends were tied up. We were kept informed of the progress and potential schedule and did not feel left hanging in the air at all.

It is appreciated that this type of activity is somewhat specialist and coordinating manufacture, supply and installation/aftercare can be challenging but we believe that it worked well.

Peter (2022)

———————————————————————————————————–Date of Installation January 2022 – Surrey

Friendly staff, Flood Barrier looks great, haven’t had to use it yet but it has now provided me peace of mind in the event of flooding

Thank you, Flood Fortress.

Date February 2022

Just wanted to say Thank You for your help to resolve my shower drain issue

There aren’t enough people around now like you guys, who just want to help

So thanks again to all at Flood Fortress and the other person who recommended you

Date of Installation March 2022 – Hampshire

Excellent service, before, during and after

Well done Flood Fortress we couldn’t have asked for more

Septic Tank Conversion Unit Enquiry- September 2022

Thank you so much for your advice.

Although you don’t supply these, you went out of your way to find a stockist. The details provided were very helpful. Ian.

London, SW7 2TE – February 2023

Flood Board/ Non Return Valve and Toilet Bung

Could you please pass on our thanks to your installation crew who were, Polite, Tidy ,Professional and very approachable when installing our protection.

Great Work Flood Fortress…

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Compliment -Re: Flood Boards in Devon -2024

Further to your question about the work, I am more than happy.

It looks the absolute business, and I was confident that when I left the cottage the flood boards would provide adequate protection.

Your Installation team are obviously very skilled in the fitting of this product and were at all times friendly and professional and completed the work to a very high standard.

Our neighbours and my brother were also impressed.

Thank you for the service.

Richard.

———————————————————————————————————–Commercial Business in Winchester 2025

All went well

Thank you, even with a slight issue with the install of the rear barrier, but they expertly managed to overcome all.

The operatives were on time, polite and done a great job, please pass on our thanks.

Would you use Flood Fortress again – YES-Defiantly

Thank You Flood Fortress – 2025

Thank you once again for your help and support. I feel a lot happier knowing you and Glenn are trying to help me. I guess I have spent over 6 months trying to sort the problem without any support from the authorities ,it left me feeling exhausted, scared and tired of living like this. I just want to feel safe in my home during storm conditions. I feel a lot happier with the amendments to the garage flood barriers, it’s easy to install, I can relax more when it rains!

Thank you both for all your hard work and fantastic customer service.

Kessel Pumpfix F Service 2025

Many thanks for servicing our pump, and for the document & photos you sent.

I am looking forward to your next visit, and I am very happy to know that you will be looking after our pump to keep us flood free.

Thank You Flood Fortress

———————————————————————————————————–Flood Protection Project in IOW 2025

The Installation contractors provided by Flood Fortress were friendly, knowledgeable and tidy.
The work and equipment were of the highest quality.
A Very good job.

Thank You Flood Fortress